Sunday, July 5, 2015
The not-so-smooth part of sales...
So, yesterday, I hosted a sale in my webstore. Usually things go pretty smoothly, but this time was plagued with technical hiccups (some of which I need to follow up with Shopify to resolve). Some people were able to see all the products listed, while other people didn't. I want to take this opportunity to apologize for those issues, and let everybody know that I take this seriously, and I very much want to make the buying process as painless and fair as it can possibly be.
The sheer volume of people who visit my shop and try to buy items all at one time can often create some frustrating situations, like carts getting emptied, or trying to buy something only to be told that it's sold out. I know this can be super aggravating, and I'm often thinking about how to better approach this issue.
What it comes down to is this - there just isn't a perfect way. Any commerce service I use will have its own set of problems (I've tried a few), and the fact that I'm very specifically not factory-producing my resin figures means that their numbers will always be limited, and there will most likely be more people wanting one, than there are to go around.
To this point, I will offer this - this month's Belfry edition was only the first one. There will be 11 more colors that will be released throughout the year, and the same goes for the Pipsqueaks (and I am not even done with the Pipsqueak releases from last year, honestly). So, I've still got plenty to offer!
I'll try my best to make sure that the glitches that happened with this particular sale don't happen again, and I'll keep trying ways to make it a more comfortable experience for everybody. I really, really, really appreciate everybody who spends their hard-earned money on my stuff. I can't emphasize that enough; you guys are literally the entire reason I can do what I do. You have many options for what you do with your money, and you choose to support me, and I am forever humbled by that, and grateful.
I want to do more, I want to make more available, and I want to increase the scope of the different products that I offer. I've gained a lot of traction and experience over the past few years, and that's bound to have some growing pains as things change. It isn't always a linear process, and as I'm just a human with a messy human life, I appreciate everybody's willingness to stay with me as it happens!